Support

1Connect an AI account

Synsa is an Android app that asks several AIs your question at once. It doesn’t come with AI credit of its own: the AIs answer through your own account at one of two AI stores.

• OpenRouter (openrouter.ai) sells pay‑as‑you‑go access to Claude, OpenAI’s GPT, Gemini, Grok, Perplexity and many other AIs.
• Nano‑GPT (nano-gpt.com) does the same, and has more picture and video AIs.

How to connect

1. In Synsa, open Settings, then the API tab.
2. Tap Connect with OpenRouter or Connect with Nano‑GPT. Your browser opens that company’s own page.
3. Sign in there, or make an account, and approve the connection.
4. Come back to Synsa. Your key is saved and the AIs are ready.

You can also make a key on the company’s website and paste it into the box on the API tab. Remove key takes it off your phone again.

Your key is kept on your phone, in the phone’s secure key storage. It is sent only to the company it belongs to, never to Synsa. Please never email a key to us.

Synsa is for adults: you must be 18 or older. OpenRouter also requires you to be 18 or older.

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2Who charges for what

The money you add at OpenRouter or Nano‑GPT goes to them, not to Synsa, and they hold your payment details. For a refund of that credit, or a question about a charge from them, please ask them.

Synsa is independent. It isn’t affiliated with or endorsed by OpenRouter, Nano‑GPT or the AI companies.

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3If something doesn’t work

• An AI doesn’t answer, or says there’s no credit. Check your balance on OpenRouter’s or Nano‑GPT’s website, add credit there, then ask again.
• Your key isn’t accepted. On the API tab, tap Connect again, or paste the key again.
• An AI you want isn’t in the list. The Google Play version of Synsa shows a checked list of AIs from well‑known makers. AIs built for adult or role‑play content are left out.
• A request was refused. Synsa, or the AI company, stops some requests. Our Safety page lists what Synsa doesn’t make.
• An answer looks wrong. Any AI can make mistakes. That’s why Synsa shows several side by side. For money, health or legal questions, check with an expert.

Still stuck? In Synsa, open Profile › Support, or email us (see Contact us). It helps to say which AI you were using and what you asked.

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4Report something an AI made

Every AI answer, picture, video and voice reply in Synsa has a small Report flag. Tap it, pick a reason and send. The report goes to the people who make Synsa.

• The reasons are: harmful or dangerous, sexual content, hate or harassment, involves a child, wrong or misleading, something else.
• You choose whether your question and the answer go with it, and the sheet shows exactly what will be sent before you send it.
• Pictures and videos are never uploaded with a report.

Our Safety page has the details, including what we do when a report involves a child.

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5Your privacy and your data

• Privacy Policy: what Synsa sends, and to whom.
• Delete your data: how to delete what’s on your phone, and how to ask us to delete what we hold.
• Safety: crisis help lines, what Synsa doesn’t make, and reporting.
• Terms: the rules for using Synsa.

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6Contact us

Synsa is run by Jose Manuel Arellano, based in California, United States. Write to us with any question or problem. We aim to answer within 2 business days.